The demand for takeout has increased, and during the peak of the dining season, we have to deliver, answer the phone, and check in... The trifles are overwhelming. After Amal robot took up the post, it undertook a lot of tedious work, which brought convenience to us.
Staff at the front desk of the Jaing Meiya Hotel Shanghai
On her "new colleague"
△Amal Robot, a new hotel waiter
Since January this year, Amal has been a member of the waiters at the Jaing Meia Hotel Shanghai. Her main job is to greet guests in the lobby, show the hotel video through the screen, guide guests to their rooms, and deliver food to the rooms. According to the front desk of the hotel, Amal has to run back and forth more than 50 times a day just to deliver food. On weekends, she can be seen shutin and out tirelessly.
Located in Hongde Road, Jiading District, Shanghai, Gem Hotel Shanghai is a middle and high-end hotel with cafe culture as the theme. The classic Central European century decoration is full of a strong retro atmosphere. The addition of Amal robot makes the retro art and artificial intelligence collide with new sparks, and the hotel adds more scientific and technological attributes.
Before Amal was hired, the relevant staff of the hotel were subject to petty and heavy work every day. After Amal joined the hotel, he took charge of all the services from reception reception, tour promotion, room guidance to delivery and so on. He worked in high spirits 24 hours a day and automatically charged when the power was insufficient. Emancipating manpower to do more diversified quality services, not only the happiness of employees at work is improved, but also the service quality of the hotel is improved.
When a guest enters the hotel, Amal will take the initiative to greet the guest and bring freshness to the guest at the first time. When approaching the "new hotel waiter", they will be attracted by the promotional video playing on the screen, and the hotel's room type, room facilities, special meals and other information will be at a full view.
Check in, do not know the way how to do? Don't worry, the Amal robot will take guests to the elevator and accompany them up the stairs to the door of the guest room. Amal robot has a powerful leading function, she has built a map of the whole hotel in her head, and knows the hotel layout well. Whether it is the room, restaurant or other facilities space, she can easily guide the guests to the destination and go home by herself.
Of course, the most common function of Amal robot is to deliver goods. When a guest orders takeout or needs other supplies, the front desk staff only needs to place the items in her storage tank, select the corresponding room number, and she can take the elevator to the door of the room, intelligently dial the room phone, and the guest can open the door for himself.
This is the daily work of Amal robot. With science and technology as the engine and service as the essence, Amal robot brings more convenience and efficiency to the service of Gem Hotel Shanghai, improves the service efficiency comprehensively with intelligence, and helps the hotel to improve the service quality, so that guests can have a better experience of staying!